1. Project orientation

• Business process redesign
• PM competence development
• PM functions (e.g. support office)
• PM methodology, techniques and tools

2. Programme orientation

• Business processes
• Organisation's strategic and business plans
• Programme management methodology, techniques, tools and procedures
• Programme management support office
• Resource management

3. Portfolio orientation

• Balanced Scorecard
• Common formats
• KPI's
• Organisation's strategic and business plans
• Portfolio support office
• Project management support office
• Resource management

4. Project programme & portfolio implementation

• Benchmarking
• Business processes
• Change management
• Maturity Models
• Personnel development
• Project office
• Standards and regulations
• Systems and technology

5. Permanent organisation

• Change management
• Organisational decision making
• Organisational strategy and structures
• Project management office

6. Business

• Accounting
• Change management
• Communication
• HR in temporary organisations
• Project oriented rganisations
• Strategy through projects and programmes

7. Legal

• Agreements
• Applicable law
• Arbitration
• Contracts
• Intellectual property
• Liability
• Licences
• Standards and regulations

8. Systems, products & technology

• Customer satisfaction
• Facility management
• Operation & maintenance
• Product design
• Product life-cycle
• Production design and management
• Requirements, functions
• Supply chain
• Systems development
• Systems theory
• System life-cycle management
• Value engineering

9. Personnel management

• Assessment techniques
• Benefits for the project personnel
• Career development
• Project resource planning
• Team role models
• Training, coaching, learning on the job

10. Health, security, safety & environment

• Audits
• Environmental Impact Plan
• Health
• Legislation and company policy
• Safety and security plan
• Safety and security reviews

11. Finance

• Budget planning and budget control
• Business case management
• Change management
• Financial markets
• Financing models
• General accounting
• Treasury

1. Leadership

• Coaching
• Delegation
• Feedback
• Leadership styles
• Motivation
• Natural authority
• Power
• Recognition
• Tenacity
• Vision

2. Engagement & motivation

• Accountability
• Delegation and empowerment
• Enthusiasm
• Motivation models
• Team building
• Positive attitude
• Verbalisation and visualisation of objectives

3. Self-control

• Attitude towards work
• Balance and priorities
• Mental models
• Self-management
• Teamwork
• Time management
• Working under stress

4. Assertiveness

• Assertiveness and persuasion
• Authority
• Diplomacy
• Negotiation
• Personal conviction
• Personality
• Relationships
• Self-belief
• Self-control

5. Relaxation

• Appropriate balance of work, family, and leisure
• Awareness
• De-escalation
• Humour
• Imagination
• Perceptiveness
• Personal contacts
• Re-energising

6. Openness

• Accessibility
• Broad non-PM knowledge
• Flexibility
• Open to age, gender, sexual orientation, religion, cultural, and disability differences
• Transparency

7. Creativity

• Creativity techniques
• Emotional intelligence
• Holistic thinking
• Imagination
• Intuition
• New combinations
• Optimism
• Verbalisation and visualisation of objectives

8. Results orientation

• Continuous improvement
• Facility management
• Communication
• Delegation
• Efficiency
• Entrepreneurship
• Integration of social, technical and environmental aspects
• Management of interested parties' expectations
• Management of risk, changes, configuration

9. Efficiency

• Benchmarking and measurements
• Compromises
• Contingency
• Continuous improvement
• Life-cycle costs
• Productivity
• Resource and energy efficiency
• Social and environmental costs

10. Consultation

• Argument
• Confrontation
• Consultation methods and techniques
• Deciding and creating a win-win situation
• Diplomacy
• Negotiation
• Reasoning
• Scenario planning
• Systematic and structured thinking
• Systems engineering

11. Negotiation

• Body language
• Communication
• Leadership
• Negotiation techniques
• Problem solving
• Consensus management

12. Conflict & crisis

• Arbitration
• Contract
• Crisis management team
• Escalation procedure
• Interpersonal skills
• Judgement
• Mediation
• Motivation
• Risk Analysis

13. Reliability

• Control cycles
• Management style
• Networking with all interested parties
• Planning and organising
• Quality management
• Scenario planning
• Systematic and disciplined working method
• Target management
• Tolerates mistakes

14. Values appreciation

• Concern for impact
• Liaison between permanent organisation and project team
• Maintenance of contacts
• Personal interests and goals
• Personal presentation
• Political sensitivity
• Pressure groups
• Social sensitivity
• Takes responsibility for own actions

15. Ethics

• Code of conduct
• Confidence
• Fairness
• Integrity
• Loyalty
• Moral standards
• Respect
• Solidarity
• Transparency

1. Project management success

• Expectations of interested parties
• Integration
• PM assessment
• PM audit
• PM plan, project plans
• PM planning and contracting
• PM standards and regulations
• PM success and failure criteria

2. Interested parties

• Internal and external networks
• Interested parties communications strategy
• Interested parties interests and satisfaction
• Interested parties management plan
• Expectation management
• Position of the project in the programme, portfolio and the organisation of the business
• Project context

3. Project requirements & objectives

• Assessment and prioritising
• Business case
• Project charter
• Project context, context conditions
• Project definition, agreement on project objectives and context conditions
• Project plans
• Project requirements management
• Project
• Strategy Value management, benchmarks (e.g. ROI), balanced score card

4. Risk & opportunity

• Contingency response plans
• Cost and duration contingency reserves
• Expected monetary value
• Qualitative risk assessment tools and techniques
• Quantitative risk assessment tools and techniques
• Risk and opportunity owners
• Risk and opportunity response strategies and plans
• Risk and opportunity taking attitudes, risk aversion
• Risk identification techniques and tools
• Scenario planning
• Sensitivity analysis
• Strengths, weaknesses, opportunities, threats analysis ( SWOT) Successive principle
• Residual risk and fallback plan

5. Quality

• Computer aided design, prototyping, modelling and testing
• Defect detection methods and defect remediation methods
• Effectiveness and cost of quality management
• Metrics
• Process quality management
• Product quality management
• Standard operating procedures
• Version control

6. Project organisation

• Decision models
• Interface management
• Organisation chart
• Procedures, processes
• Resource evaluation and continuous learning
• Responsibility matrix
• Standard meeting schedule
• Task descriptions

7. Teamwork

• Ability to work in teams
• Cooperation with management
• Decision making and representing roles
• Geographical separation
• Group dynamics
• Individual profile assessment

8. Problem resolution

• Identifying and assessment of alternative options
• Moving between the whole project to the detail and back again
• Thinking in terms of systems
• Total benefit analysis
• Value analysis

9. Project structures

• Coding systems
• Databases, data input and output definition
• Hierarchical and non-hierarchical structures
• Multi-dimensional structures
• Width and depth of structures
• Work breakdown structures

10. Scope & deliverables

• Change management
• Configuration management
• Deliverable design and control methods
• Documentation and coherence of results
• Interfaces
• New or changed deliverables and their functions
• New or changed organisational functions and solutions
• New or changed physical products or services and their functions
• Scope definition

11. Time & project phases

• Critical path planning
• Life-cycle models
• Milestones
• Phase models
• Resource supply: demand balancing
• Time contingency ‘buffers' or ‘float'
• Time control methods
• Time planning methods

12. Resources

• Resource buffer (on the critical path)
• Resource control methods
• Resource estimates database (for planning and balancing resources)
• Resource estimating methods
• Resource rates

13. Cost & finance

• Budget for project cost
• Cash flows in and out
• Cash ‘buffer' or ‘float' or ‘contingency'
• Chart of accounts
• Cost control methods
• Cost estimating methods
• Cost structures
• Currencies
• Design to cost
• Earned value
• Final cost forecast
• Financial resources
• Financing models
• Inflation in prices

14. Procurement & contract

• Acceptance procedure and tests
• Change management
• Claim management
• Contract performance review
• Contract terms, including default penalties
• Make / Buy analysis
• Penalties
• Procurement policies and practices
• Strategic partnerships
• Supply chain agreements
• Tendering process

15. Changes

• Change authority
• Change management
• Change order management
• Change request
• Configuration management
• Product redesign

16. Control & reports

• Actuals
• Contingency
• Corrective actions
• Forecast
• Monitoring
• Project status

17. Information & documentation

• Confidentiality
• Document design and format
• Document identification and modification
• Filing and archiving
• Hand-over to customer
• Information databases
• Information structure and management plan
• Regulatory requirements
• Security

18. Communication

• Appropriate communication
• Body language
• Communication plan
• Formal and informal communications
• Listening
• Meetings
• Presentations
• Security and confidentiality
• Verbal communication
• Written communication

19. Start-up

• Programme/ Project charter
• Programme/ Project management plan
• Start-up workshop

20. Close-out

• ‘As built' project documentation
• Contract compliance review, acceptance procedure and tests
• Contract terms, and penalties
• Hand-over documents
• Statement of acceptance