| Q. 19 |
You make it sound almost too easy. Is it? |
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| Ans. |
In human-based organizations, there is another phenomena that exists. Resistance to change!
If one succeeds in answering "What to change?" and "To what to change?"
the inherent difficulty lies in "How to cause the change?"
TOC addresses this well-known phenomenon through what is called "Overcoming
The 6 Layers Of Resistance To Change". In essence, having a solution without agreeing on the
problem serves no purpose. Having a solution without the skills to bring about important
change is an exercise in futility. By peeling the 6 Layers in succession, one is able to achieve success through:
Complete consensus on the cause for the problems to be addressed.
Agreement on the direction of the solution.
Agreement that the solution will solve the problem and deliver the expected results.
Bringing others to participate in developing a complete solution through their active collaboration.
Developing an implementation plan to bring the solution into reality.
Overcoming people's unverbalized fears in making important change. |
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